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Siebel AOM Session Does Not Time out Properly, When Refresh Button is Pressed after the Regular Timeout. A New Session is Started with GUESTCST (Doc ID 2659952.1)

Last updated on APRIL 21, 2020

Applies to:

Siebel Public Sector Call Center - Version 19.11 and later
Information in this document applies to any platform.

Symptoms


The Siebel AOM is creating a new GUESTCST user session even after the regular timeout.

For example, user USER1 logs in to Siebel Call Center and after sometime the session times out properly.

If USER1 press the refresh key, a new session is started using GUESTCST user without the need to provide the password.





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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