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JMS Receiver Crashes With UnixLoadLibrary On Linux Server (Doc ID 2663349.1)

Last updated on APRIL 29, 2020

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

There are 4 Siebel servers with JMS Receiver enabled. The JMS Receiver on one of the Siebel server crashes with the following call stack:

/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsslcosd.so(+0x7185)[0x4da185]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsslcosd.so(+0x797e)[0x4da97e]
/u01/oracle/product/java/jre/jre1.7.0_80/lib/i386/client/libjvm.so(+0x409c61)[0xe2233c61]
/u01/oracle/product/java/jre/jre1.7.0_80/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x582)[0xe223a242]
/u01/oracle/product/java/jre/jre1.7.0_80/lib/i386/client/libjvm.so(+0x406596)[0xe2230596]
[0xd8a410]
/lib/ld-linux.so.2[0x62e6fe]
/lib/ld-linux.so.2[0x62a028]
/lib/ld-linux.so.2[0x62e096]
/lib/libdl.so.2(+0xc3d)[0x6e4c3d]
/lib/ld-linux.so.2[0x62a028]
/lib/libdl.so.2(+0x104c)[0x6e504c]
/lib/libdl.so.2(dlopen+0x41)[0x6e4b71]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/mw/lib/libkernel32.so(_Z15UnixLoadLibraryP11CW_Instance+0x61)[0x1490521]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/mw/lib/libkernel32.so(+0xe3c06)[0x148fc06]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/mw/lib/libkernel32.so(LoadLibraryA+0x37)[0x148fd97]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/mw/lib/libkernel32.so(LoadLibraryW+0x40)[0x143cce0]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/mw/lib/libmfc400su.so(_Z14AfxLoadLibraryPKw+0x2e)[0x99d20e]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfcmn.so(_ZN16CSSModuleManager7LoadDllEPKDsiS1_P13CSSObjectBase+0x11d)[0x75a13d]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfcmn.so(_Z14SSALoadLibraryRK8SSstringP13CSSObjectBase+0x5c)[0x75aa3c]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN8CSSModel14InitScriptLangEPKDs+0x139)[0x1b00e89]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp11SetupScriptEv+0x7d)[0x1b248dd]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp21EventPreSetFieldValueERK8SSstringS2_+0xd8)[0x1b24dc8]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp13SetFieldValueEPKDsS1_iii+0x1100)[0x1b508f0]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeisa.so(_ZN17adapter_utilities14BusCompAdapter13SetFieldValueERK8SSstringS3_+0x154)[0x8258764]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeisa.so(_ZN17adapter_utilities12FieldAdapter8SetValueEPNS_14BusCompAdapterERK8SSstring+0x72e)[0x824557e]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeisa.so(_ZN17adapter_utilities12FieldAdapter7ProcessEv+0xe8)[0x8246218]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeisa.so(_ZN17adapter_utilities14BusCompAdapter12SetAllFieldsEPK14CSSEAICompInstbR8SSstringRKS4_S5_bb+0x3461)[0x8250811]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeisa.so(_ZN26CSSEAICommonAdapterService11SynchronizeEPK14CSSEAICompInstPN17adapter_utilities14BusCompAdapterEPS0_bRKNS3_9OperationER8SSstringSB_bSA_SA_b+0x12f)[0x825fabf]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeisa.so(_ZN26CSSEAICommonAdapterService7ExecuteEPK15CSSEAIMessageInP16CSSEAIMessageOut+0x66c)[0x826427c]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeisa.so(_ZN26CSSEAISiebelAdapterService14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0xcb5)[0x8269f85]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x1b060b4]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec13InvokeServiceEPK9CSSWfStepP13CSSWfStepInstPKDsS6_RK14CCFPropertySetRS7_bb+0x294)[0x4ad1334]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec10InvokeTaskEPK9CSSWfStepP13CSSWfStepInstR14CCFPropertySetS6_+0xea)[0x4ad22fa]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec12InvokeActionEPK9CSSWfStepP13CSSWfStepInstR14CCFPropertySetS6_R14CSSStringArrayRb+0x18f)[0x4ad545f]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec7ExecuteEPK9CSSWfStepP13CSSWfStepInstR13CSSStringListRbS7_PKDsbP14CCFPropertySetbS9_PK10CCFVariant+0x4fe)[0x4ad653e]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepInst10RunOneStepERbS0_S0_PKDsbP14CCFPropertySetbS2_PK10CCFVariantS4_S4_bb+0x132)[0x4ad9182]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepInst5StartERbPKDsS2_PK10CCFVariant+0x91)[0x4ad97e1]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN16CSSWfCoordinator5StartEP11CSSWfEngineP13CSSWfProcInstPKDsRbbbbS5_PK10CCFVariant+0x589)[0x4a20579]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine16RunSingleProcessEPK12CSSWfProcessP13CSSWfProcInstP10CSSBusCompPKDsS8_bRK14CCFPropertySetRS9_RbR6CCFMapI10CCFElemPtrIvESG_ERi10WfInstTypePK10CCFVariantS8_+0x9b7)[0x4a45ff7]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine12StartProcessEPKDsS1_S1_S1_S1_RK14CCFPropertySetRS2_Rb10WfInstTypeP13CSSWfBatchJobPK10CCFVariantS1_b+0x885)[0x4a46e35]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x1c55)[0x4a4e415]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x1b060b4]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeitd.so(_ZN19EAITranspDispatcher6InvokeERK14CCFPropertySetRS0_+0x3ae)[0x16c9f5e]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeird.so(_ZN26CSSEAITransDispatchService15GenericDispatchERK14CCFPropertySetRS0_+0x17e)[0x16f0f3e]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscaeird.so(_ZN26CSSEAITransDispatchService14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0xa2)[0x16f1502]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x1b060b4]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscjmstr.so(_ZN21CSSJMSBusinessService8dispatchERK14CCFPropertySetRS0_+0xeb)[0x3bee23b]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscjmstr.so(_ZN21CSSJMSBusinessService19receiveDispatchSendER14CCFPropertySetS1_+0x35b)[0x3bf017b]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscjmstr.so(_ZN21CSSJMSBusinessService14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x674)[0x3bf1294]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x1b060b4]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsssaeair.so(_ZN12rcvrMTServer15ProcessWorkItemEPvS0_RS0_+0x7bb)[0x1662f1b]
siebmtshmw(_ZN13smiMainThread19CompProcessWorkItemEPvS0_RS0_+0x31)[0x805d651]
siebmtshmw(_ZN13_smiWorkQueue15ProcessWorkItemEPvS0_RS0_+0xed)[0x807cf2d]
siebmtshmw(_ZN13_smiWorkQueue10WorkerTaskEPv+0x311)[0x8081851]
siebmtshmw(_Z16SmiThrdEntryFuncPv+0x729)[0x806f819]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsslcosd.so(+0x13ed1)[0x4e6ed1]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x4af25f]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/mw/lib/libmfc400su.so(_Z15_AfxThreadEntryPv+0xaf)[0xa13b2f]
/u01/oracle/product/siebel/BCFSTG/ses/siebsrvr/mw/lib/libkernel32.so(_Z8MwThreadPv+0x136)[0x1410e16]
/lib/libpthread.so.0(+0x6bc9)[0xc1abc9]
/lib/libc.so.6(clone+0x5e)[0x45ee11e]

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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