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Object Manager Component Tasks Stuck In HANDLING LOGON State in 19.12 During LoadTest (Doc ID 2663571.1)

Last updated on APRIL 28, 2020

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

On : 19.12 version, System Admin

Siebel IP19.12 AOM component Task is stuck with Handling Logon status



AOM component Task is stuck with "Handling Logon" status and logs are not generation for the sessions.

eComObjMgrCare 16777344 11404 Running Interactive 2020-04-02 16:38:01 Handling Logon  guestcst Normal
eComObjMgrCare 16777341 11404 Running Interactive 2020-04-02 16:36:28 Handling Logon  guestcst Normal



ERROR
-----------------------

Handling Logon

Stack Thread1:

#2  0xf6005d88 in _L_lock_799

#3  0xf6005c60 in pthread_mutex_lock

#4  0xf61c6d2b in EnterCriticalSection

#5  0xf738e210 in CCriticalSection::Lock(unsigned long)

#6  0xf7000dbb in CSingleLock::Lock(unsigned long)

#7  0xf279aa4f in CheckLock

#8  0xf273b0c1 in CSSObjDefMgr::LoadTableDef(char16_t const*, CSSTableDef*&)

#9  0xf2756a3c in CSSObjDefMgr::GetTableDef(char16_t const*, CSSTableDef*&)

#10 0xf2794456 in CSSModelPhysDef::GetTableDef(char16_t const*, CSSTableDef*&)

#11 0xf2874f04 in CSSSqlObj::ActivateField(CSSSqlField*, int, int, int)

#12 0xf289f21e in CSSSqlObj::DeactivateFields(int)

#13 0xf289ff8e in CSSSqlObj::Reset()

#14 0xf26bb805 in CSSContextManager::GetSqlObj(char16_t const*, CSSSqlObj*&, CSSModelPhysDef*) ()

 

Stack Thread 2:

 

#1  0xf600a892 in __lll_lock_wait

#2  0xf6005d88 in _L_lock_799

#3  0xf6005c60 in pthread_mutex_lock

#4  0xf61c6d2b in EnterCriticalSection

#5  0xf738e210 in CCriticalSection::Lock(unsigned long)

#6  0xf7000dbb in CSingleLock::Lock(unsigned long)

#7  0xf279aa4f in CheckLock

#8  0xf2a7a162 in CSSVersionLinearMetaDataCache::GetHlpr(CSSCriticalSection&, CSSMapStringToPtr&, REPO_OBJECT_TYPE, SSstring&, int, void*&)

#9  0xf2a7a3c5 in CSSVersionLinearMetaDataCache::DoGet(REPO_OBJECT_TYPE, SSstring&, int, void*&)

#10 0xf27568fd in CSSObjDefMgr::GetTableDef(char16_t const*, CSSTableDef*&)

#11 0xf2794456 in CSSModelPhysDef::GetTableDef(char16_t const*, CSSTableDef*&)

#12 0xf2863c47 in CSSSqlObj::Init(CSSModelPhysDef*)

#13 0xf287308a in CSSSqlObj::CSSSqlObj(CSSSqlBCDef*, CSSModelPhysDef*, unsigned int&)

#14 0xf0f30344 in CSSOraSqlObj::CSSOraSqlObj(CSSSqlBCDef*, CSSModelPhysDef*, unsigned int&)

#15 0xf0f30609 in SSACreateSqlObj

#16 0xf26e7e9c in CSSDataSource::CreateSqlObj(CSSSqlBCDef*, CSSModelPhysDef*, CSSSqlObj*&)

#17 0xf2821d83 in CSSSqlBCDef::CreateSqlObj(CSSModelPhysDef*, CSSSqlObj*&)

#18 0xf2bd1847 in CSSBusComp::SqlCreate(CSSSqlBCDef*, CSSBusObj*, unsigned short, CSSSqlObj*)

#19 0xec22f83b in CSSBCReposObj::SqlCreate(CSSSqlBCDef*, CSSBusObj*, unsigned short, CSSSqlObj*)

#20 0xf2b80940 in CSSModel::ConstructBusComp(CSSSqlBCDef*, CSSBusObj*, CSSBusComp*&, unsigned short, CSSSqlObj*)

#21 0xf2c31b42 in CSSBusObj::GetBusComp(char16_t const*, CSSBusComp*&, bool, CSSSqlBCDef const*, CSSBusObj::BooleanFlags)

#22 0xf2c336c3 in CSSBusObj::GetBusComp(char16_t const*, CSSBusComp*&, bool)

#23 0xebf3a963 in CSSSWEParser::ParseFile(char16_t const*, CSSStringArray const*, CSSStringArray const*, CSSSWESWP*&) ()

#24 0xebf40fa5 in CSSSWEParser::ExpandIncludeTag(CSSSWESWP*, CSSSWESWP*, CSSStringList&) ()

#25 0xebf40c49 in CSSSWEParser::ExpandIncludeTag(CSSSWESWP*, CSSSWESWP*, CSSStringList&) ()

#26 0xebf40c49 in CSSSWEParser::ExpandIncludeTag(CSSSWESWP*, CSSSWESWP*, CSSStringList&) ()

#27 0xebf4095b in CSSSWEParser::ExpandSWT(CSSStringList&, CSSSWESWP*) ()

#28 0xebf412f9 in CSSSWEParser::UnrollODH(SSstring&, SSstring&, SSstring&, SSstring, SSstring&, int, CSSMapStringToOb const&) ()

#29 0xebed7b30 in CSSSWEParserSvc::DoUnrollODH(CCFPropertySet const&, CCFPropertySet&) ()

#30 0xebeee0bd in CSSSWEParserSvc::DoInvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) ()

#31 0xf2b9ddb4 in CSSService::InvokeMethod(char16_t const*, CCFPropertySet const&, CCFPropertySet&) ()

#32 0xf2b72fa0 in CSSModel::InvokeServiceMethod(char16_t const*, char16_t const*, CCFPropertySet const&, CCFPropertySet&) ()

#33 0xf27762c2 in CSSObjDefMgr::PrepareFrameTileDef(CSSUdfFrame*&, SSstring, SSstring) ()

#34 0xf27795aa in CSSObjDefMgr::LoadFrameDef(char16_t const*, CSSUdfFrame*&) () from

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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