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NVDA Screen Reader With Popup Error Message Not Reading Buttons With Shift Tab (Doc ID 2668151.1)

Last updated on MAY 08, 2020

Applies to:

Siebel Public Sector Service - Version 18.9 and later
Information in this document applies to any platform.

Symptoms

Accessibility NVDA Screen Reader is not reading Buttons details in Popup error message even after "Shift+Tab" and "Tab". 

The issue can be reproduced at will with the following steps:

1. Navigate to Opportunity and try to delete a record y using Ctrl+D
2. System thrown error message "Are you sure you want to delete the selected record in 'Opportunities'?
with Ok and Cancel button

Note: Expecting button should be read when a Single button like "OK"  in Popup error upon click on "Shift+Tab" and "Tab" from Keyboard

Cause

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In this Document
Symptoms
Cause
Solution


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