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SecureBrowse=TRUE: Chrome: This site can’t be reached or Firefox: Unable to connect (Doc ID 2668425.1)

Last updated on MAY 21, 2020

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Trying to access the Siebel application the following errors occurred in the Chrome or Firefox web browsers

Chrome Browser
---------------------

This site can’t be reached

localhost refused to connect.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

 

Firefox Browser
--------------------

Unable to connect

Firefox can’t establish a connection to the server at localhost.

The site could be temporarily unavailable or too busy. Try again in a few moments.

If you are unable to load any pages, check your computer’s network connection.

If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

 

Siebel WEb Extensions Log had the following errors
---------------------------------------------------------------

2021 2020-05-08 09:21:07 0000-00-00 00:00:00 -0500 00000000 001 003f 0001 09 ss200508_6864 6864 4708 C:\Siebel\eappweb\log\ss711784_3133.log 16.19.0.0 [23057] ENU

ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:07 Login failed for Login name : anonymouseruser

ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:07 6244: [SWSE] Open Session failed (0x750239) after 1.1935 seconds.

ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:09 Login failed for Login name : anonymouseruser

ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:09 6244: [SWSE] Open Session failed (0x750239) after 1.7557 seconds.

SisnapiLayerLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:09 2372: [SISNAPI] Async Thread: connection (0x141b2c8), error (1180682) while reading message

ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:10 Login failed for Login name : anonymouseruser

ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:10 6244: [SWSE] Open Session failed (0x750239) after 1.0713 seconds.

SisnapiLayerLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:11 3752: [SISNAPI] Async Thread: connection (0x141b2c8), error (1180682) while reading message

ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:11 Login failed for Login name : anonymouseruser

ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:11 6244: [SWSE] Open Session failed (0x750235) after 0.0778 seconds.

ProcessPluginRequest ProcessPluginRequestError 1 000000025eb51ad0:0 2020-05-08 09:21:11 6244: [SWSE] Failed to obtain a session ID. An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ProcessPluginRequest ProcessPluginRequestError 1 000000025eb51ad0:0 2020-05-08 09:21:11 6244: [SWSE] Set Error Response (Session: Error: 07668277 Message: An internal error has occurred

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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