When Trying to Access the Siebel application the Following Error Occurs - Chrome: This site can’t be reached / Firefox: Unable to connect
(Doc ID 2668425.1)
Last updated on MARCH 21, 2024
Applies to:
Siebel CRM - Version 8.1.1.14 [IP2014] to 16.19 [IP2016] [Release V8 to V16]Information in this document applies to any platform.
Symptoms
Trying to access the Siebel application the following errors occurred in the Chrome or Firefox web browsers
Chrome Browser
This site can’t be reached
localhost refused to connect.
Try:
- Checking the connection
- Checking the proxy and the firewall
Firefox Browser
Unable to connect
Firefox can’t establish a connection to the server at localhost.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Siebel WEb Extensions Log had the following errors
2021 2020-05-08 09:21:07 0000-00-00 00:00:00 -0500 00000000 001 003f 0001 09 ss200508_6864 6864 4708 C:\Siebel\eappweb\log\ss711784_3133.log 16.19.0.0 [23057] ENU
ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:07 Login failed for Login name : anonymouseruser
ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:07 6244: [SWSE] Open Session failed (0x750239) after 1.1935 seconds.
ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:09 Login failed for Login name : anonymouseruser
ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:09 6244: [SWSE] Open Session failed (0x750239) after 1.7557 seconds.
SisnapiLayerLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:09 2372: [SISNAPI] Async Thread: connection (0x141b2c8), error (1180682) while reading message
ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:10 Login failed for Login name : anonymouseruser
ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:10 6244: [SWSE] Open Session failed (0x750239) after 1.0713 seconds.
SisnapiLayerLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:11 3752: [SISNAPI] Async Thread: connection (0x141b2c8), error (1180682) while reading message
ObjMgrSessionLog Error 1 000000025eb51ad0:0 2020-05-08 09:21:11 Login failed for Login name : anonymouseruser
ProcessPluginState ProcessPluginStateError 1 000000025eb51ad0:0 2020-05-08 09:21:11 6244: [SWSE] Open Session failed (0x750235) after 0.0778 seconds.
ProcessPluginRequest ProcessPluginRequestError 1 000000025eb51ad0:0 2020-05-08 09:21:11 6244: [SWSE] Failed to obtain a session ID. An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ProcessPluginRequest ProcessPluginRequestError 1 000000025eb51ad0:0 2020-05-08 09:21:11 6244: [SWSE] Set Error Response (Session: Error: 07668277 Message: An internal error has occurred
Changes
Cause
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In this Document
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Changes |
Cause |
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