My Oracle Support Banner

Multiple Activities Created in Siebel For the Same Email and The Email Itself Is Not Deleted From Exchange Inbox Folder (Doc ID 2668745.1)

Last updated on MAY 17, 2020

Applies to:

Siebel CRM - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms


The issue can be reproduced at will with the following steps:
1. Configure Email response module
2. Send an email to the monitored mail box
3. Notice that there are multiple activities created in Siebel for the same email and the email itself is not deleted from Exchange Inbox folder after Siebel has pulled the email.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.