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'Generating Output Lists' is not Creating a Output File in Siebel Campaigns. Allocation Also Shows Zero Counts (Doc ID 2669174.1)

Last updated on MAY 19, 2020

Applies to:

Siebel Marketing - Version 8.0.0.9 SIA[20433] and later
Information in this document applies to any platform.

Symptoms


When generating a output list from a Siebel Marketing Campaign, no output list file is getting generated base on Segments. However, when the same Segment is used to generated a list directly in OBIEE, it is working fine. This is Siebel IP20 with OBIEE 12.2.1.3.

Expected behavior is that the list should be generated within Siebel as it does in OBIEE.

It was also found that in the Allocation view (Campaigns > Design > Allocation), the count is not getting updated when you click on the 'Update Count' button. The count stays at zero, even though you allocated 100% to the Treatment.

The issue can be reproduced at will with the following steps:
1. Go through the process of creating a Campaign in Siebel.
2. Associate a Segment with any number of counts.
3. Run the generate list by clicking the button 'Generate Output Lists' in: Campaigns > Execute > List Distribution

Notice that no list is getting generated.

Due to this, users are unable to generate distribution lists.

 

Cause

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In this Document
Symptoms
Cause
Solution


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