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Unable to Query DateTime Fields with Is Null or Is Not Null (Doc ID 2670196.1)

Last updated on MAY 14, 2020

Applies to:

Siebel CRM - Version 20.3 and later
Information in this document applies to any platform.

Symptoms

On : 20.3 version, Client Functionality

Query on Date Field with IS NULL condition gives incorrect data

The issue can be reproduced at will with the following steps:

1.Go to Service Requests > All Service Requests or My Service Requests.
2.Create 2 new service request records with default fields populated.
3.Expose 'Opened' (Date Opened) and 'Closed' (Date Closed) in List Applet using Menu > Columns Displayed.
4.Click on Query and enter IS NULL in 'Date Opened' in Form applet andhit Enter.
5.Expect 0 rows returned, but 2 rows returned which is incorrect.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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