Siebel Remote: Transaction Router (TxnRoute) failing with 'DICFindDObjectId can not find dobj id' and SBL-TXR-00026 errors
(Doc ID 2671815.1)
Last updated on JULY 06, 2023
Applies to:
Siebel Remote - Version 18.10 and laterInformation in this document applies to any platform.
Symptoms
Siebel Remote / Replication / Anywhere - on version: 18.10
On a Production environment, after performing an IRR migration, Transaction Processor (TxnProc) and Transaction Router (TxnRoute) were failing with errors:
ERROR
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- for both components:
SBL-CSC-00213: Invalid visibility database. Shut down and restart *all* remote components using it (txnproc and txnroute) to rebuild.
- specifically in Transaction Router logs:
GenericLog GenericError 1 000000045eba27a0:0 2020-05-12 08:26:21 DICFindDObjectId can not find dobj id 1-H4KM-4GD7
GenericLog GenericError 1 000000045eba27a0:0 2020-05-12 08:26:21 Message: GEN-10,
Additional Message: Calling Function: LRTLoadRouteGrpDef; Called Function: SetRDObjectMap
Trace Trace 3 000000045eba27a0:0 2020-05-12 08:26:21 Message: GEN-10, Additional Message: Calling Function: LRTLoadRouteGrpDef; Called Function: SetRDObjectMap
GenericLog GenericError 1 000000045eba27a0:0 2020-05-12 08:26:21 Error in LRTLoadRouteGrpDef function...
GenericLog GenericError 1 000000045eba27a0:0 2020-05-12 08:26:21 (logroute.cpp (679) err=196634 sys=2) SBL-TXR-00026: Error in the main function.
GenericLog GenericError 1 000000045eba27a0:0 2020-05-12 08:26:21 Message: GEN-10,
Additional Message: Calling Function: LRTLoadRouteGrpDef; Called Function: SetRDObjectMap
Trace Trace 3 000000045eba27a0:0 2020-05-12 08:26:21 Message: GEN-10, Additional Message: Calling Function: LRTLoadRouteGrpDef; Called Function: SetRDObjectMap
GenericLog GenericError 1 000000045eba27a0:0 2020-05-12 08:26:21 Error in LRTLoadRouteGrpDef function...
GenericLog GenericError 1 000000045eba27a0:0 2020-05-12 08:26:21 (logroute.cpp (679) err=196634 sys=2) SBL-TXR-00026: Error in the main function.
BUSINESS IMPACT
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Due to this issue, Remote users cannot receive the changes from Server Database on their Local clients.
Changes
Cause
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In this Document
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| Cause |
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| References |