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CommInboundRcvr Component Crashes On Custom Workflow Step Calling a Custom Java Business Service (Doc ID 2672869.1)

Last updated on MAY 21, 2020

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to process a inbound email using custom eMail Response workflow the CommInboundRcvr component crashes on custom step that calls a custom Java Business Service.

The following callstack can be observed in the CommInboundRcvr task when executing the workflow for an inbound email:

ERROR
-----------------------
- CALL STACK -
sscaeijc +0x15bf = JVM::init() +0x25f
sscaeijc +0x1f24 = JVM::_Initialize() +0x364
sscaeijc +0x19d2 = JVM::Initialize() +0x262
sscaeijc +0x4f6a = JVM_Initialize() +0x7a
SSCAEIJB +0x1228 = CSSJavaBusinessService::DoInvokeMethod() +0x138
sscfom +0x1995d = CSSService::InvokeMethod() +0x2cd
sscfomlg +0x6656 = CSSELServiceImpl::InvokeMethod() +0x136
sscfcli +0x3885f = CSSCLIJSMechanism::OnLogOff() +0x15b1f
sscfcli +0xf8907 = CSSISenseInterface::SetLanguageType() +0xa7de7
sscfcli +0x106100 = CSSISenseInterface::SetLanguageType() +0xb55e0
sscfcli +0x1006de = CSSISenseInterface::SetLanguageType() +0xafbbe
sscfcli +0xf8da3 = CSSISenseInterface::SetLanguageType() +0xa8283
sscfcli +0x1064dd = CSSISenseInterface::SetLanguageType() +0xb59bd
sscfcli +0x1006de = CSSISenseInterface::SetLanguageType() +0xafbbe
sscfcli +0x151fc = CSSCLIJSMechInst::CallEvent() +0xe8c
sscfel +0x893e = CSSELIface::ForwardEvent() +0x6e
sscfel +0x10ce6 = CSSELServiceIface::OnPreInvoke() +0x116
sscfom +0x1b59b = CSSService::ELEventPreInvoke() +0x7b
sscfom +0x19905 = CSSService::InvokeMethod() +0x275
sscafwsv +0x4cf90 = CSSWfStep::FindBrnchCrit() +0x25a0
sscafwsv +0x4dd99 = CSSWfStep::FindBrnchCrit() +0x33a9
sscafwsv +0x4c7ed = CSSWfStep::FindBrnchCrit() +0x1dfd
sscafwsv +0x4ba1f = CSSWfStep::FindBrnchCrit() +0x102f
sscafwsv +0x4f0f2 = CSSWfStepInst::RunOneStep() +0x142
sscafwsv +0x4edb1 = CSSWfStepInst::Start() +0x41
sscafwsv +0x780d = CSSBCAdapterSvc::GetCorrectBusComp() +0x211d
sscafwsv +0x19ed5 = CSSWfEngine::RunSingleProcess() +0x495
sscafwsv +0x1ab26 = CSSWfEngine::StartProcess() +0x4c6
sscafwsv +0x11f59 = CSSWfEngine::DoInvokeMethod() +0xdf9
sscfom +0x1995d = CSSService::InvokeMethod() +0x2cd
sscafwsv +0x4cf90 = CSSWfStep::FindBrnchCrit() +0x25a0
sscafwsv +0x4dbe0 = CSSWfStep::FindBrnchCrit() +0x31f0
sscafwsv +0x4c808 = CSSWfStep::FindBrnchCrit() +0x1e18
sscafwsv +0x4ba1f = CSSWfStep::FindBrnchCrit() +0x102f
sscafwsv +0x4f0f2 = CSSWfStepInst::RunOneStep() +0x142
sscafwsv +0x4edb1 = CSSWfStepInst::Start() +0x41
sscafwsv +0x780d = CSSBCAdapterSvc::GetCorrectBusComp() +0x211d
sscafwsv +0x19ed5 = CSSWfEngine::RunSingleProcess() +0x495
sscafwsv +0x1ab26 = CSSWfEngine::StartProcess() +0x4c6
sscafwsv +0x138f6 = CSSWfEngine::DoInvokeMethod() +0x2796
sscfom +0x1995d = CSSService::InvokeMethod() +0x2cd
sssacir +0x105b1 = CreateSmiMThreadObj() +0x20d1
sssacir +0x1833b = CreateSmiMThreadObj() +0x9e5b
sssacir +0x350ac = CreateSmiMThreadObj() +0x26bcc
sssacir +0x343d4 = CreateSmiMThreadObj() +0x25ef4
siebmtshmw +0xd713 = SmiCleanupDetTask() +0x34e3
sslcosd +0x2273 = OSDThreadPrivIsInit() +0x273
sslcosd +0x230b = OSDThreadPrivIsInit() +0x30b
MSVCR110 +0x2db10 = _get_tlsindex() +0x61
MSVCR110 +0x2daf4 = _get_tlsindex() +0x45

The issue can be reproduced at will with the following steps:
1. Send an email to the mail box been monitored by Siebel Response group
2. CommInboundRcvr will pull the email using Internet SMTP/IMAP Server driver to pull the emails, and it is able to pull the email
3. CommInboundRcvr component trigger custom eMail Response workflows
4. When the step associated with a custom Java Business Services is executed the CommInboundRcvr component crashes.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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