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BIP Not Generating PDF Preview of *.rtf Templates if any Endpoint Protection is Enabled (Doc ID 2672891.1)

Last updated on JUNE 11, 2021

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


BIP Could Not Generating PDF Preview of *.rtf Templates if Symantec or any Endpoint Protection or other similar programs are enabled

BIP versions currently impacted are 11.x and 12.x

Replication steps :

1. Open any *.rtf  document template

2. Open any sample XML data

3. Press the “PDF-preview” button, it will generate an PDF and save it in a temp folder but it does not open it.





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