Default Product not Added under Promotion due to Enumerated Attribute with Many Values Gives Errro SBL-CFG-00123 and SBL-GEN-00001
(Doc ID 2673188.1)
Last updated on NOVEMBER 23, 2020
Applies to:Siebel CRM - Version 20.1 and later
Information in this document applies to any platform.
The following behavior was reported on 20.1 version.
Customer had a complex product structure like:
-> Root product
-> Child product 1
-> grandchild product ( set as default )
One of the classes used in product structure had an attribute of type Enumerated with ~800 values added. The attribute was used in a constraint rule.
When creating a sales order and adding the promotion, the following issues occur:
1. the gradnchild is not added by default
2. When trying to customize Child product1, the following errors occur:
Error invoking service 'Cfg Web UI Service Loader', method
'LoadCfgUIService' at step 'Go to UI'.(SBL-BPR-00162)
Unable to load message 0x1(SBL-GEN-00001)
Failed loading configuration model.(SBL-CFG-00123)
Also the log file show some additional errors:
SBL-CFG-00125: An internal error was encountered: Parser scanning at unreasonable position: 10002 (reasonable means < 10000) while processing this rule
SBL-CFG-00121: Error getting definition for class or product ID <row_id>: An internal error was encountered: Parser scanning at unreasonable position: 10002 (reasonable means < 10000).
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