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Promotion Line Item Tree Structure Not Loading When Associating Assets From Siebel Promotion Group (Doc ID 2673282.1)

Last updated on JULY 09, 2020

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Order Management

Promotion Asset is added while associating Assets to Membership and not entire hierarchy structure is getting loaded


1. Create a Root Product and Child Product

2. Create Promotion and associate Root Product

3. Create Membership. Define Membership Domain as Promotion

4. Create Promotion Group and associate Membership. Check Validate Member Flag

5. Go to Sales Order Line Items

6. Add Promotion.Parent Product got added automatically and add Child using customize

7. Perform Auto asset

8. Now create a new Sales Order for same account

9. Add Promotion Group as line item. Membership will get added automatically

10. Select Membership in line item. Right Side Assets list press associate button.

11. Associate assets to membership.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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