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Cannot Create Covered Products Using FS Create Entitlement Business Service When Same Product Is In Different Organisations (Doc ID 2675592.1)

Last updated on SEPTEMBER 19, 2020

Applies to:

Siebel Field Service - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, Field Service

Cannot Create Covered Products when the product with same name is present in different Organizations

ERROR
------
The value entered in field Product of buscomp Service Agreement Product does not match any value in the bounded pick list PickList AG Internal Product.(SBL-DAT-00225)

The issue can be reproduced at will with the following steps:

1.Create new entitlement template in Administration - Contracts
2.Create new product test with organization as Default orgranization
3.Create new organization in Administration - Group - Organizations as 'Test Org'
4.Create new product with name as test and organization as 'Test Org'
5.Go to Entitlement templates and add product test with default organisation
6.Create new agreement and add line item with product as test and click auto entitlement
7.Go to business service simulator and create new record with BS name as FS Create entitlement and Method as CreateCoveredProduct
8.Provide the inputs NewEntlId,EntlTplId,AgreementId,AgreeItemId,EntlTplIncludeAllProductsFlag and execute the business service,following error is returned

Error :The value entered in field Product of buscomp Service Agreement Product does not match any value in the bounded pick list PickList AG Internal Product.(SBL-DAT-00225 is returned

Performing the same test case without duplicate productnames,coveredproducts are created for entitlements
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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