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Sending Emails Fails With SMTP DATA error: 503 5.5.2 Need rcpt command (Doc ID 2675963.1)

Last updated on MAY 01, 2023

Applies to:

Siebel CRM - Version 18.9 and later
Information in this document applies to any platform.


In PROD environment, when trying to send an Email using F9, it fails. Using the same configuration in DEV environment the Emails are sent successful.

Here are the sample steps to see the issue:

  1. Login to Siebel application.
  2. Go to 'Accounts'->'Accounts List' view.
  3. Select a record.
  4. Press F9 key (or from application menu 'File'->'Send Email'.
  5. But the email is not sent to the email address. Also the activity record in 'Accounts'->'Activities' does not have 'Done' on Status field.

The CommOutboundMgr log shows the following error:





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