Downloading/Opening jpg Image Attachment Opens In An Unreadable Format In Chrome Browser
(Doc ID 2676275.1)
Last updated on MARCH 20, 2025
Applies to:
Siebel CRM - Version 19.12 to 20.4 [Release V17]Information in this document applies to any platform.
Symptoms
Downloading/Opening jpg image is not working properly in Chrome browser.
STEPS
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The issue can be reproduced at will with the following example steps:
1. Login to the application using Chrome browser
2. Navigate to the Accounts screen (or any other screen that has Attachments view)
3. Drilldown on the Account and go to Attachments view
4. Attach any .jpg file say test.jpg
5. Open the .jpg file by drilling down on it
Result: The attachment opens in a new window in an unreadable format.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |