Siebel Rollback Failed: Error libarm.dll (The process cannot access the file because it is being used by another process)
(Doc ID 2676823.1)
Last updated on SEPTEMBER 28, 2022
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
When attempting to rollback Siebel in a Windows environment the following error occurred in the log file <Siebel Home>\ses\cfgtoollogs\oui\rollback\rollback_MM-DD-YYYY_HH.MM.SS.log
SEVERE: <Siebel Home>\ses\siebsrvr\BIN\libarm.dll (The process cannot access the file because it is being used by another process)
java.io.FileNotFoundException: <Siebel Home>\ses\siebsrvr\BIN\libarm.dll (The process cannot access the file because it is being used by another process)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:206)
at java.io.FileOutputStream.<init>(FileOutputStream.java:156)
at com.oracle.siebel.patch.utility.UtilitySvc.copyFile(UtilitySvc.java:157)
at com.oracle.siebel.patch.utility.UtilitySvc.copyFile(UtilitySvc.java:195)
at com.oracle.siebel.patch.utility.UtilitySvc.compareAndCopy(UtilitySvc.java:651)
at com.oracle.siebel.patch.rollback.RollbackSvc.rollbackFiles(RollbackSvc.java:334)
at com.oracle.siebel.patch.rollback.RollbackSvc.rollBack(RollbackSvc.java:171)
at com.oracle.siebel.patch.rollback.RollbackMgr.rollback(RollbackMgr.java:75)
at com.oracle.siebel.patch.rollback.PatchRollback.rollback(PatchRollback.java:105)
at com.oracle.siebel.patch.rollback.PatchRollback.rollbackLatestPatch(PatchRollback.java:54)
at com.oracle.siebel.patch.rollback.PatchRollback.main(PatchRollback.java:235)
Changes
The customer installed a version of Siebel that they wanted to rollback to the previous version.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |