Relationship Hierarchy Does Not Display Contacts In Households
(Doc ID 2677729.1)
Last updated on JUNE 05, 2020
Applies to:Siebel CRM - Version 19.11 and later
Information in this document applies to any platform.
Household Relationship Hierarchy does not display the associated contacts record.
(1) Go to 'Site Map'->'Households'->'List' view and select a record.
(2) Drilldown on Name field.
(3) Make sure that there are several contacts associated to the household record.
(4) Go to 'Relationship Hierarchy' view.
(5) The tree applet at the bottom-left in the view does not display the contact records.
It was working fine in IP15.
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