My Oracle Support Banner

Siebel Sessions Getting Disconnected Intermittently (Doc ID 2678050.1)

Last updated on JUNE 09, 2020

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 , Customer is seeing frequent disconnections on Siebel sessions, This occurs mostly in the early morning shift when the User traffic is very high.

Based on the error messages in the SWSE(Web Server) Layer: Errors related to connection breaks

SessMgr ConnOpen 3 000000025dd72440:0 2019-11-22 09:10:46 3416: [SMCONN] opened connection to siebelURL (siebel.tcpip.none.none://andsf1p07:2321:2321/psbl/finsobjmgr_enu)
SessMgr ConnOpen 3 000000025dd72440:0 2019-11-22 09:10:46 3416: [SMCONN] SISNAPI connection opened in 0.002328 secs
SisnTcpIp SisnSockDetail 4 000000025dd72440:0 2019-11-22 09:10:46 3416: [TCPIP-client] Send() descriptor = 1044
SisnTcpIp SisnSockDetail 4 000000025dd72440:0 2019-11-22 09:10:46 3416: [TCPIP-client] Read() descriptor = 1044
SisnTcpIp SisnSockError 1 000000025dd72440:0 2019-11-22 09:10:46 3416: [TCPIP-client] recv() failed for sd=1044 (err=10054 | An existing connection was forcibly closed by the remote host (peer).)
SessMgr ConnOpen 3 000000025dd72440:0 2019-11-22 09:10:46 [SMCONN] Hello handshake to (siebel.tcpip.none.none://andsf1p07:2321:2321/psbl/finsobjmgr_enu) failed in 0 secs
GenericLog GenericError 1 000000025dd72440:0 2019-11-22 09:10:46 (smconn.cpp (319) err=1180671 sys=0) SBL-NET-01023: Peer disconnected

 

Changes

 Customer had recently upgraded from 8.1.1.3 to 8.1.1.5

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.