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HTTP Status 500: SBL-SCB-00014: All component processes are maxed out. (Doc ID 2678566.1)

Last updated on JUNE 11, 2020

Applies to:

Siebel CRM - Version 8.2.2.14.12 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When connecting to the Siebel applicaiton the Siebel Web Server displayed an HTTP 500 Error.

In the SWSE log, ssxxxx_xxxx.log the following errors were found.

ProcessPluginRequest ProcessPluginRequestError 1 000000ec5ed864fa:0 2020-06-04 03:32:57 159: [SWSE] Returning HTTP Status 500

ProcessPluginRequest ProcessPluginRequestError 1 000001075ed864fa:0 2020-06-04 03:33:05 133: [SWSE] Returning HTTP Status 500

ProcessPluginRequest ProcessPluginRequestError 1 0000010d5ed864fa:0 2020-06-04 03:33:08 133: [SWSE] Returning HTTP Status 500

ProcessPluginRequest ProcessPluginRequestError 1 000001245ed864fa:0 2020-06-04 03:33:14 55: [SWSE] Returning HTTP Status 500

ProcessPluginRequest ProcessPluginRequestError 1 0000012c5ed864fa:0 2020-06-04 03:33:17 133: [SWSE] Returning HTTP Status 500

Further investigation of the SWSE log, ssxxxx_xxxx.log the following errors were found.

GenericLog GenericError 1 000000025ec40c89:0 2020-06-04 08:10:50 ( (0) err=4653067 sys=0) SBL-SCB-00011: Failed to connect to pipe ((null)) on process (null).

GenericLog GenericError 1 000000025ec40c89:0 2020-06-04 08:10:50 (ssmsismgr.cpp (817) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

ProcessPluginRequest ProcessPluginRequestError 1 000000025ec40c89:0 2020-06-04 08:10:50 24586: [SWSE] Set Error Response (Session: Error: 10879179 Message: Not connected to the server.

SBL-SSM-00006: Error while sending message to server.)

SisnapiLayerLog Error 1 000450cb5ed864fa:0 2020-06-04 08:10:53 56154: [SISNAPI] Async Thread: connection (0x4942e808), error (1180682) while reading message

ObjMgrSessionLog Error 1 000380e25ed864fa:0 2020-06-04 08:10:53 CSSUModel::InvokeSrvcMethod - Failed with Error=1180678 for service=Web Engine Interface, method=Request

ProcessPluginRequest ProcessPluginRequestError 1 000380e25ed864fa:0 2020-06-04 08:10:53 52202: [SWSE] Error invoking service method 1180678

ProcessPluginRequest ProcessPluginRequestError 1 000380e25ed864fa:0 2020-06-04 08:10:53 52202: [SWSE] Error Message 0 : error 1180678 : 70*SBL-SMI-00107: Internal: The context for the given task was not found.1*013*smimtpool.cpp3*8490*0*0*0*

ProcessPluginRequest ProcessPluginRequestError 1 000380e25ed864fa:0 2020-06-04 08:10:53 52202: [SWSE] Error Message 1 : error 1180678 : 63*SBL-SMI-00216: Internal: Not an error, all the threads are busy1*012*smiworkq.cpp4*15770*0*0*0*

ProcessPluginRequest ProcessPluginRequestError 1 000380e25ed864fa:0 2020-06-04 08:10:53 52202: [SWSE] Error Message 2 : error 1180678 : 63*SBL-SMI-00216: Internal: Not an error, all the threads are busy1*012*smiworkq.cpp4*15770*0*0*0*

ProcessPluginRequest ProcessPluginRequestError 1 000380e25ed864fa:0 2020-06-04 08:10:53 52202: [SWSE] Error Message 3 : error 1180678 : 63*SBL-SMI-00216: Internal: Not an error, all the threads are busy1*012*smiworkq.cpp4*15770*0*0*0*

ProcessPluginRequest ProcessPluginRequestError 1 000380e25ed864fa:0 2020-06-04 08:10:53 52202: [SWSE] Error Message 4 : error 1180678 : 63*SBL-SMI-00216: Internal: Not an error, all the threads are busy1*012*smiworkq.cpp4*15770*0*00

ProcessPluginRequest ProcessPluginRequestError 1 000427a85ed864fa:0 2020-06-04 08:19:08 63557: [SWSE] Error Message 0 : error 1180678 : 70*SBL-SMI-00107: Internal: The context for the given task was not found.1*013*smimtpool.cpp3*8490*0*0*0*

ProcessPluginRequest ProcessPluginRequestError 1 000427a85ed864fa:0 2020-06-04 08:19:08 63557: [SWSE] Error Message 1 : error 1180678 : 63*SBL-SMI-00216: Internal: Not an error, all the threads are busy1*012*smiworkq.cpp4*15770*0*0*0*

ProcessPluginRequest ProcessPluginRequestError 1 000427a85ed864fa:0 2020-06-04 08:19:08 63557: [SWSE] Error Message 2 : error 1180678 : 70*SBL-SMI-00107: Internal: The context for the given task was not found.1*013*smimtpool.cpp4*10330*0*0*0*

ProcessPluginState ProcessPluginStateError 1 000427a85ed864fa:0 2020-06-04 08:19:08 63557: [SWSE] Invoke service method failed.

GenericLog GenericError 1 000000025ec40c8a:0 2020-06-04 08:19:08 ( (0) err=4653070 sys=0) SBL-SCB-00014: All component processes are maxed out.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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