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Siebel Mobile: Unable to use Application with HTTP URL - error 'ERR_CLEARTEXT_NOT_PERMITTED' on Android devices (Doc ID 2680191.1)

Last updated on JUNE 18, 2020

Applies to:

Siebel Mobile Applications - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Siebel Mobile Specific - on version: 16.5 [IP2016]

On a Production environment, recently users are unable to login into Siebel Mobile application.
That application was working fine until it was recently updated from Google PlayStore to latest version available (2.19.10).

ERROR
-----------------------
Webpage not available

The webpage at http://[HostName]/emediam_enu/?isAdfmContainer=1&mafversion=2.19.10&isCompatibili...
could not be loaded because:

net::ERR_CLEARTEXT_NOT_PERMITTED


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start the Siebel Mobile application (using HTTP URLs setup in mobileapplist.lst);
2. Try to login (if prompted);
3. See the error returned.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot use the Mobile application.

Cause

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In this Document
Symptoms
Cause
Solution
References


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