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Clear Cache For REST Services Does Not Work (Doc ID 2681394.1)

Last updated on JUNE 17, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When attempting to invoke the Business Service using the Rest Web Services,
the following error occurs.

ObjMgrLog                     Error 1 00000c895ec420f8:0 2020-05-29 12:02:23 (acrscengine.cpp (1726)) SBL-DAT-00825: Access to Resource TestBS of type BUS_SVC is denied
ObjMgrLog                     Error 1 00000c895ec420f8:0 2020-05-29 12:02:23 (model.cpp (4323))         SBL-DAT-00227: Unable to create the Business Service 'TestBS'
ObjMgrBusServiceLog Warning 2 00000c895ec420f8:0 2020-05-29 12:02:23 (restadapter.cpp (1292)) SBL-DAT-00227: Unable to create the Business Service '<?>'

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Open the Siebel tools create a workspace and select the existing business service and make the changes on the script.

2. Deliver the changes to MAIN.

3. Navigate to Administration - Application --> Business Service Access --> Select the business service and Click on Clear Cache

4. Invoke the BS using the Rest services from POSTMAN or any other tool.


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