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Unable to Setup Inbox Links to Views in Siebel 20.5 (Doc ID 2682537.1)

Last updated on DECEMBER 30, 2020

Applies to:

Siebel CRM - Version 20.5 and later
Information in this document applies to any platform.

Symptoms

Unable to Setup Inbox Links to Views in Siebel 20.5

The issue can be reproduced by following these steps:
-------------------------------------------------------------

1. Clone a OOTB View that is based on Order Entry (Sales) BO.

2. Clone "Order Entry - Line Items View (Sales)" and name it as "Test Order Entry - Line Items View (Sales)".

3. Add this new View in the Sitemp --> Application - Administration

4. Associate this new View to a new responsibility and associate the new responsibility to SADMIN user

5. Login as SADMIN user and navigate to Sitemap --> Administration - Inbox Types, search for "Sales Order" and try to add this new view link under Sales Order.

6. This new View is not available in the Picklist as list of available Views.

Cause

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In this Document
Symptoms
Cause
Solution
References


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