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Failover Of LDAP Server For Siebel Causes Login To Take 30 Seconds (Doc ID 2685016.1)

Last updated on JUNE 26, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When specifying two LDAP Servers on the Server Name parameter of LDAPSecAdpt and Failover happens, there is a delay of 30 seconds for the user to login.

Steps to Reproduce:

1. Configure Application to use LDAPSecAdapter , having multiple LDAP Servers in Server Name parameter as described in Bookshelf > Security Guide, and also in the document below:

How Does LDAP Directory Server Setup Communicate With More Than One Authentication Directory Server (Doc ID 2601348.1)

 "Communicate with More than One Authentication Server"

2. Failover to second LDAP Server of the list

3. Login takes now 30 seconds, being 15 seconds in BindAsAppUser which happens twice - first for anonymous and then the user logs in. 

Object manager log shows the 15 seconds delay as below:





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