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Siebel Server Goes Down After Migration Installation (Doc ID 2685919.1)

Last updated on JUNE 29, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

 Patch is rolled back to Base 17.0  from 20.4 to run bootstrap utility . Once CGBootstrap is successfully run ,  trying to start the siebel services , siebel server is going down 

Replication Steps 

1. Perform migration installation 
2. Run Database upgrade
3. Siebel server and gateway server profile are migrated to SMC console after running bootstrap utility.
4. Create new siebel service
5. Start siebel service 

The following generic error are observed in Siebsrvr.log 

GenericLog GenericError 1 000000025eea53d0:0 2020-06-18 03:41:43 (sccnmsys.cpp (1306) err=2883609 sys=0) SBL-SCC-00025: No value found in the Gateway. Default value in the repository is used.
GenericLog GenericError 1 000000025eea53d0:0 2020-06-18 03:41:43 (sccitems.cpp (310) err=2555932 sys=0) SBL-SCM-00028: Key not foun

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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