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Not Able To Call Inbound E-mail Database Operations Business Service From Open UI Script (Doc ID 2687575.1)

Last updated on JULY 06, 2020

Applies to:

Siebel CRM - Version 20.1 and later
Information in this document applies to any platform.

Symptoms

Not able to call Inbound E-mail Database Operations Business Service from Open UI script

Applied the 20.1 patches set on top of 19.8 and observed that Open UI script couldn't recognize below Business service which was working earlier in 19.8.


ERROR
-----------------------
Cannot get service: Inbound E-mail Database Operations Business Service (SBL-UIF-00275)


The issue can be reproduced at will with the following steps:
1. Go to Activity > Fulfillment Activities
2. Click on Handover Notes
3. A popup opens > Click on Acknowledgment


Cause

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In this Document
Symptoms
Cause
Solution
References


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