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Creating Constraint Rules Require Two Clicks to Select Rules Items (Doc ID 2690430.1)

Last updated on JULY 13, 2020

Applies to:

Siebel CRM - Version 19.5 and later
Information in this document applies to any platform.

Symptoms

Creating Constraint Rules requires two clicks to select item.

When creating constraint rules in the Rules Builder, it requires two clicks instead of one to select the item. For instance, in the screenshot below:




'Class' was originally in focused. We want to select 'Compound Logic Functions'. First click is to highlight, which turns the item blue. Then second click activates and selects the item. In IP16 and earlier, it just required one click.


Expected behavior is that it should just require one click like in previous versions. This becomes a bigger hassle if you have to create a large constraint rule.

The issue can be reproduced at will with the following steps:
- Lock a product to modify it and drilldown into the product workspace.
- Navigate to the 'Constraint" tab to create a new rule.
- Click '+' to create a new rule and select any of the rules.
- During creation of the rule, when you select any rules item it will require two clicks.


This will impact user who has to build large constraint rules.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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