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How To Add CTI Communications Command On Siebel Application Menu Tools, Not Under Tools > Communications? (Doc ID 2690863.1)

Last updated on JULY 16, 2020

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Goal

How to show the Communication menu item “Work Mode: Not Ready [Ctrl+F3]” on the Application Menu Tools directly and not as a item from sub menu Tools > Communication?

After creating a new Menu object and associate it to Command 'HTML Comm Not Ready' in Tools, it is not triggering the expected Communications Command "AgentNotReady".

The command AgentNotReady show in the Application Menu > Tools > Communications as “Work Mode: Not Ready [Ctrl+F3]”, but on our new custom menu item under Tools it show up with the new name but if the user click on that it does not trigger the same Communications Command.
 

Solution

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In this Document
Goal
Solution


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