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VerifyValue Test Automation Step Not Working (Doc ID 2690881.1)

Last updated on JULY 15, 2020

Applies to:

Siebel CRM - Version 20.5 and later
Information in this document applies to any platform.


On : 20.5 version, System Admin

When attempting to use Siebel Test Automation in any non-ENU language (e.g DEU ) to play back a script which navigates to a list applet and compares a field value to a hard coded string
the following error occurs:

         Empty value fetched from flat file, Check the values in Flat file

The issue can be reproduced at will with the following steps:
1. Log in to Call Center wity SWECmd=AutoOn
2. Click the cam corder, navigate to the view and select a record in the list applet. (any view and applet. e.g contact list view / contact list applet)
3. stop recording and save.
4. rename for easy recognizing and import.
5. go to releases -> test script and find the script in there.
6. then add a record with

Action = VerifyValue
AppletRN =
ItemRN row Number - The row I want to read
Operator is just "=" (without the quotes
Value/Variable =

7. Then play it back and notice the error
8. This only happens in non enu languages.

It works fine in enu.




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