Wrapping Questions In FAQs Siebel
(Doc ID 2691554.1)
Last updated on JULY 16, 2020
Applies to:Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.
On : 19.12 version, Client Functionality
FAQ text is not displayed completely as it is not wrapped
The issue can be reproduced at will with the following steps:
1.Launch Siebel CallCenter Application
2.Go to Administration - Solution Screen-Solutions View
3.Create new record with test and name as 'test' and FAQ as '1234567890000000000000000001111111111111111111111'
4.Go to Helpdesk Screen,Top 5 FAQ list applet with FAQ is displayed without complete text in FAQ
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