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Expiration Date For Accrual Giving Incorrect Value (Doc ID 2691586.1)

Last updated on JULY 21, 2020

Applies to:

Siebel Loyalty Accrual Engine - Version 19.8 and later
Information in this document applies to any platform.

Symptoms

The point expiration date is set to 1 year from the transaction creation date even if the expiry month (December) and expiry day (31) are selected
The expiry date and month should be added to the expiry date of each transaction

The issue can be reproduced at will with the following steps:
1. In the Loyalty Program > Point Type, set:
Expiry Basis : Fixed Day
Period: 12
Period UOM : Months
Expiry Month : December
Expiry Day : 31
2. Create an accrual transaction
3. Process transaction
4. Expiry date is 12 months from the transaction, not to the 31 December date

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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