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DB Configuration Wizard Failing With Error "while loading shared libraries: libxerces-c-3.1.so: cannot open shared object file: No such file or directory" (Doc ID 2696138.1)

Last updated on JULY 30, 2020

Applies to:

Siebel CRM - Version 20.6 and later
Information in this document applies to any platform.

Symptoms

After applying patchset 20.6, when trying to launch the Database Configuration Wizard, it fails with an error. 

 

 

Error while loading shared libraries: libxerces-c-3.1.so: cannot open shared object file: No such file or directory


srvrupgwiz1.log confirms the below specific errors

Trace TracingInfo 3 000000025f1e28d5:0 2020-07-27 15:09:49 CFG Entry (Username=SADMIN)
Trace TracingInfo 3 000000025f1e28d5:0 2020-07-27 15:09:49 CFG Entry (Key Value=/partition1/folder/siebel/ses/siebsrvr/bin/encryptstring: error while loading shared libraries: libxerces-c-3.1.so: cannot open shared object file: No such file or directory)
Trace TracingInfo 3 000000025f1e28d5:0 2020-07-27 15:09:49 CFG Entry (Key Value 2=/partition1/folder/siebel/ses/siebsrvr/bin/encryptstring: error while loading shared libraries: libxerces-c-3.1.so: cannot open shared object file: No such file or directory)

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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