My Oracle Support Banner

After Update 20.5 Is Applied on 18.8, Siebel SMC Login Fails With "The user ID or password that you entered is incorrect" (Doc ID 2696884.1)

Last updated on AUGUST 06, 2020

Applies to:

Siebel CRM - Version 20.5 and later
Information in this document applies to any platform.

Symptoms

Siebel environment has been updated to IP 20.5 from IP 18.8 Successfully. The Application is up and Running.
But login to SMC fails with "The user ID or password that you entered is incorrect."
Even Safe Mode login fails.


ERROR
-----------------------
The user ID or password that you entered is incorrect.


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Siebel 20.5 has been applied on top of 18.8
2. When login is executed at SMC, it fails.

Changes

 Siebel 20.5 has been applied.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.