My Oracle Support Banner

Server Manager Gateway Connection Failure: SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (gatewayhostname:port) (Doc ID 2697512.1)

Last updated on AUGUST 04, 2020

Applies to:

Siebel CRM - Version 20.5 and later
Information in this document applies to any platform.

Symptoms

Command line Server Manager is unable to connect to the primary node of the Siebel Gateway Cluster after bouncing the Siebel Enterprise.

The following errors were found in the srvrmgr.log

2021 2020-08-03 14:44:47 2020-08-03 14:44:48 -0400 0000000a 001 003f 0001 09 srvrmgr 472 2044 E:\Siebel\ses\siebsrvr\log\srvrmgr.log 20.5.0.0 SIA [23073] ENU

NameServerLayerLog Error 1 000000025f2801d8:0 2020-08-03 14:44:47 2044: [cgclientservice] TLS handshake to gateway failed gatewayhostname:port

NameServerLayerLog Error 1 000000025f2801d8:0 2020-08-03 14:44:47 Gateway Registry failed: Registry connection failed.

GtwySvcFrmwrkLog Error 1 000000025f2801d8:0 2020-08-03 14:44:47 Service Discovery initialization failed: Unable to initialize registry.

GtwySvcFrmwrkLog Error 1 000000025f2801d8:0 2020-08-03 14:44:47 Service Discovery initialization failed: Registry Generic Exception.

GenericLog GenericError 1 000000025f2801d8:0 2020-08-03 14:44:47 Error: Failed to initialize the Gateway discovery framework.

NameServerLayerLog Error 1 000000025f2801d8:0 2020-08-03 14:44:48 2044: [cgclientservice] TLS handshake to gateway failed gatewayhostname:port

GenericLog GenericError 1 000000025f2801d8:0 2020-08-03 14:44:48 (scmnsclnt.cpp (135) err=2555922 sys=126) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (gatewayhostname:port).

GenericLog GenericError 1 000000025f2801d8:0 2020-08-03 14:44:48 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (gatewayhostname:port).

GenericLog GenericError 1 000000025f2801d8:0 2020-08-03 14:44:48 (srsctx.cpp (275) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (gatewayhostname:port).

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.