My Oracle Support Banner

Incorrect Action Code For Aggregate Components During Promotion Upgrade (Doc ID 2698432.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms


While Upgrade promotion, the action code of the additional products which are not available in the new promotion is coming as 'Update' instead of 'Delete'.



1. Createdbelow 2 promotions
Promotion X
Component: Product A - Action code - Disconnect
Aggregate: Prdocut Line A --> Product B - Action code - Disconnect (This product has product lines A, B with A as primary )
Aggregate: Prdocut Line C --> Product C - Action code - Disconnect (This product has product lines only C )

Promotion Y
Product A - Action code - Disconnect
Aggregate: Prdocut Line C -->Product C - Action code -Disconnect (This product has product lines only C )

2. Create an order for Promotion X and covert that as an Asset.

3. Upgrade form promotion X to Y

4. Action code came incorrectly as update for Product B.







Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.