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External Organizer Meeting Failed Sync When "SADMIN" User Don't Have The CRM Desktop User's Organization (Doc ID 2698556.1)

Last updated on JUNE 07, 2021

Applies to:

Siebel CRM Desktop - Version 16.0 [IP2016] and later
Information in this document applies to any platform.


When an external organizer created a new calendar meeting and invite with a CRM Desktop users and then when trying to synchronize failed with the following error message below in CRM Desktop Control Pane:


"Error in iCal processing - PUT request failed to insert new record"


In the EAI Log file show the following error message when trying to insert the meeting into Siebel:



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