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A Particular Workflow Is Not Been Migrate to Runtime Repository Environment After a Incremental Migration (Doc ID 2698583.1)

Last updated on AUGUST 07, 2020

Applies to:

Siebel CRM - Version 19.7 and later
Information in this document applies to any platform.

Symptoms


There is a particular workflow XYZ where changes were made on Design Repository are not been migrated to target environment during a Incremental Migration.

If we created a brand new workflow or update another existing one ABC and execute the Incremental Migration it works fine, and both workflow the new one and ABC updated workflow are migrated with success. When executing these workflows we can see in the log files the new workflow and the new steps on workflow ABC. But for workflow XYZ although a new version of the workflow is activated when the workflow execute none of the change made are present in the target Runtime Repository environment.

Another unusual behavior is that there are two versions of XYX been activated by Incremental Migration in Site Map> Administration - Business Process > Workflow Deployment> Active Workflow Processes, the first one is set to Outdated and the second one is set to Active. The Active shows Repository Version 1 , while Outdated show Repository Version 0.

The issue can be reproduced at will with the following steps:
1. On Development environment add a step to workflow XYZ, and deliver the change to MAIN workspace.
2. Execute an Incremental Migration from DR to RR environment.
3. Login to the RR environment and execute the workflow, the log files show that step added on 1) is never executed, but this is the first set added to the workflow.
4. Also the EAIObjMgr log files on the Runtime Repository environment that executed the Incremental Migration Active Workflow step show that two records were imported and activated for workflow XYZ.
5. The same can be observed on Site Map> Administration - Business Process > Workflow Deployment> Active Workflow Processes, two version activate for same workflow one Outdated status and other one Active, but none seems to have the change made on the DR environment.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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