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DISA, MS Word Conflict (Doc ID 2699930.1)

Last updated on AUGUST 14, 2020

Applies to:

Siebel Public Sector Call Center - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, Client Functionality



When a user opens an MS Word document, using the Open button, in an attachment screen and he has already a MS Word open. MS Word is not able to save the document. The document is lock by another instance of Word. Word asks to save the document to another name. We have to close all active MS Word and start again.


ERROR
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 MS Word is not able to save the document. The document is lock by another instance of Word



STEPS
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The issue can be reproduced at will with the following steps:
1. Log in Siebel App.
2. Navigate to Activities - Attachment
3. Open Ms word
4. Select attachment record of type doc and open it

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit and save attached work documents

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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