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Siebel Find with Configured Drilldown Causes Application to Crash in 20.4 (Doc ID 2700583.1)

Last updated on OCTOBER 15, 2020

Applies to:

Siebel CRM - Version 20.4 and later
Information in this document applies to any platform.

Symptoms

Siebel application crashes when searching for Orders.

Unable to configure Drilldowns other than other than [Source BC.Row Id] = [Destination BC.Row Id].

If any specific Drilldown is configured and accessed, Siebel application crashes.

Repro steps:

1. In Siebel Tools, make sure "Order" Find is active in Application Find (Siebel Universal Agent).

2. Query for "Order" Find. Query for "Order Number" in Find Fields and configure following columns:
    Drilldown Business Component: Account
    Drilldown Destination Field: Id
    Drilldown Source Field: Account Id
    Drilldown View: All Account List View

3. Navigate to Find View and make sure, that there is only one active record. It should have following values:
    View: All Account List View
    Sequence: 1

4. Deliver the changes.

5. Login to Siebel Call Center application.

6. Navigate to Sitemap --> Service Orders.

7. Create a few new records (Service Orders).

8. Perform "Find" operation using one of the "Order Number" that was just created.

9. Application crashes with "server busy error".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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