Siebel Find with Configured Drilldown Causes Application to Crash in 20.4
(Doc ID 2700583.1)
Last updated on OCTOBER 15, 2020
Applies to:
Siebel CRM - Version 20.4 and laterInformation in this document applies to any platform.
Symptoms
Siebel application crashes when searching for Orders.
Unable to configure Drilldowns other than other than [Source BC.Row Id] = [Destination BC.Row Id].
If any specific Drilldown is configured and accessed, Siebel application crashes.
Repro steps:
1. In Siebel Tools, make sure "Order" Find is active in Application Find (Siebel Universal Agent).
2. Query for "Order" Find. Query for "Order Number" in Find Fields and configure following columns:
Drilldown Business Component: Account
Drilldown Destination Field: Id
Drilldown Source Field: Account Id
Drilldown View: All Account List View
3. Navigate to Find View and make sure, that there is only one active record. It should have following values:
View: All Account List View
Sequence: 1
4. Deliver the changes.
5. Login to Siebel Call Center application.
6. Navigate to Sitemap --> Service Orders.
7. Create a few new records (Service Orders).
8. Perform "Find" operation using one of the "Order Number" that was just created.
9. Application crashes with "server busy error".
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |