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Playing the Recorded Script Gives 'Keyword Not Identified' Error With Verify Record Count Keyword (Doc ID 2700628.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version 19.9 and later
Information in this document applies to any platform.


VerifyRecordCount to Verify the Record Count in List Applet is returning 'Keyword not identified' Error

The issue can be reproduced at will with the following steps:

1.Enable test automation,install DISA as per Innovation Pack 17.0 Siebel Test Automation (Doc ID 2396540.2)
2.Add the following steps in a csv file and place the file in the KWD folder for the test user.

Keyword Input
Sl.NO  Test Step Description Action Target Object Inputs Choice of Closing Action Notes/Remarks Screenshot Required
1 Application Launch Launch   Siebel Universal Agent;<LoginIdOf the user>;Y     N
2 Acitivities Screen GoToView NULL|Web Call Center Home Screen|L1 Activities;IPH2;IPH3     N
3 Activity List Appet navigation ClickLink Activity List Applet (WCC Home)|AppletTitle IPH1;IPH2;IPH3     N
4 CheckRecord count VerifyRecordCount Activity List Applet With Navigation|Record Count (SWE) >;0     N

3.Start DISA and open AutoOn link.
4.Login and open the Scripts list applet
5.Select the modified script and press Play button.
6.Enter user’s password and wait until the test case report is displayed.TestCase Report failed at VerifyRecordCount with Error 'Keyword Not Identified'




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