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When Invoking The Outbound Web Service Getting The Below Error: Fatal Error In XML Parser At Line 1, Column 1: Invalid Document Structure(SBL-EAI-00247) (Doc ID 2700870.1)

Last updated on AUGUST 14, 2020

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

When Trigger the outbound Web Service from Siebel application, getting the below error as part of the response message. Due to the error Siebel is unable to complete the Web Service call.
ObjMgrLog Error 1 000000505f2c0032:0 2020-08-07 17:52:38 (xmlcnv.cpp (2082)) SBL-EAI-00247: Fatal Error in XML Parser at line 1, column 1: Invalid document structure.

Below is the response message sent by the external system captured in the 'OutboundDispatcher_in_args_xxxx.dmp' file.

<?xml version="1.0" encoding="ISO-8859-1"?>
<SOAP-ENV:Envelope SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body>
<ns1:Response xmlns:ns1="urn:Test">
<data xsi:type="xsd:integer">Status = 400</data>
</ns1:Response>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Cause

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In this Document
Symptoms
Cause
Solution


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