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Business Service 'FS Holiday API Service' method: 'GetResponseTime' fails with Unable to load message 0xffff(SBL-GEN-00000) when no records found. (Doc ID 2701683.1)

Last updated on AUGUST 19, 2020

Applies to:

Siebel Public Sector Call Center - Version 19.12 and later
Information in this document applies to any platform.

Symptoms


After upgrading from 15.18 to 19.12 a custom inbound web service started failing with

Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Upsert SR'.(SBL-BPR-00162)
--
Unable to load message 0xffff(SBL-GEN-00000)(SBL-EXL-00151)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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