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CTI Hoteling Toolbar is Not Enabled With Siebel SSO Login Throwing DISA Error 'SBL-UIJ-52896 Cannot communicate with Desktop Integration Siebel Agent!' (Doc ID 2705232.1)

Last updated on AUGUST 27, 2020

Applies to:

Siebel CTI - Version 19.4 and later
Information in this document applies to any platform.

Symptoms

On : 19.4 version, CTI

When Logged in to CTI Siebel 19.4 application with SSO user, CTI toolbar is not enabled instead throwing below error message.

DISA 12.19.x Plugin was installed in the user machine.


ERROR

The issue can be reproduced at will with the following steps:

  1. Login to Siebel application with CTI SSO user
  2. Home page is launched with Toolbar is not enabled
  3. Above error message is displayed




Changes

 

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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