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Siebel Gateway Clusteing zk_server_state Status Showing Blank For One Of The Gateway Node In Cluster After OS Patch Update (Doc ID 2705517.1)

Last updated on AUGUST 27, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When attempting to startup zookeeper server after performing an OS patch update, the Zookeeper status showed as blank for one of the gateway cluster nodes even after restarting the three gateway nodes sequentially as given in zoo1.cfg file.

Upon reviewing the zookeeper_server.log, below errors were seen.

2020-08-23 02:39:17,800 [myid:1] - DEBUG [main:FileTxnLog$FileTxnIterator@641] - EOF excepton Failed to read /globalsiebgw/siebelgw/gtwysrvr/zookeeper/version-2/log.160000ac7e
2020-08-23 02:39:17,808 [myid:1] - INFO [ListenerThread:QuorumCnxManager$Listener@534] - My election bind port: <hostname>/:port
2020-08-23 02:39:17,809 [myid:1] - ERROR [hostname/address:port:QuorumCnxManager$Listener@547] - Exception while listening Cannot assign requested address
at Method)

The issue can be reproduced at will with the following steps:

1. Setup gateway cluster with three nodes as part of gateway clustering
2. Check to see if the gateway nodes are starting properly and working correctly
3. Restart the gateway nodes sequentially as per zoo1.cfg file and check to see if zookeeper status is showing as running


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