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When Attempting To Do Initial Gateway Server Configuration on SMC It Fails With " the trustAnchors parameter must be non-empty" In the CommonLogger.log File (Doc ID 2707706.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Siebel Call Center - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When attempting to do initial gateway server configuration on SMC it fails with the following error in the CommonLogger.log file

The JKS SSL certificates were verified and no issues were found with them. The JKS file contained the required CA root and the server certificate with SSL v3 attributes for Alternate DNS name resolution.
The same SSL certificates were successfully used on other installation within the same domain resolved by the Alternate DNS name.




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