Parent Activity Status Is Not Proper When Sending Mail Using Reply/Reply All for Activities with Type 'Email - Outbound'
(Doc ID 2708687.1)
Last updated on SEPTEMBER 08, 2020
Applies to:
Siebel CRM - Version 19.12 and laterInformation in this document applies to any platform.
Symptoms
On : 19.12 version, Comms Server & Email Response
ACTUAL BEHAVIOR
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Parent Activity Status changes from "Done" to "In progress" when replying mail using Reply/Reply All for Activities with Type 'Email - Outbound'
STEPS
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The issue can be reproduced at will with the following steps:
1. Select any 'Email - Outbound' Activity with Status as 'Done'
2. Reply on that 'Email - Outbound'
3. Notice parent activity status changes to 'In Progress'
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |