My Oracle Support Banner

Parent Activity Status Is Not Proper When Sending Mail Using Reply/Reply All for Activities with Type 'Email - Outbound' (Doc ID 2708687.1)

Last updated on SEPTEMBER 08, 2020

Applies to:

Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

On : 19.12 version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
Parent Activity Status changes from "Done" to "In progress" when replying mail using Reply/Reply All for Activities with Type 'Email - Outbound'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Select any 'Email - Outbound' Activity with Status as 'Done'
2. Reply on that 'Email - Outbound'
3. Notice parent activity status changes to  'In Progress'

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.