Parent Activity Status Is Not Proper When Sending Mail Using Reply/Reply All for Activities with Type 'Email - Outbound'
(Doc ID 2708687.1)
Last updated on SEPTEMBER 08, 2020
Applies to:Siebel CRM - Version 19.12 and later
Information in this document applies to any platform.
On : 19.12 version, Comms Server & Email Response
Parent Activity Status changes from "Done" to "In progress" when replying mail using Reply/Reply All for Activities with Type 'Email - Outbound'
The issue can be reproduced at will with the following steps:
1. Select any 'Email - Outbound' Activity with Status as 'Done'
2. Reply on that 'Email - Outbound'
3. Notice parent activity status changes to 'In Progress'
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document