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Sales Order > Product Piclist Returning Zero Records And The Error > An Error Has Occurred Picking The Current Row During Adding Product To Order Line Item (Doc ID 2708800.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


The user is unable to pick the product from the picklist on a Sales Order using Product field

The 2 error messages that are shown in the UI and the logs are:

To re-produce the issue
1) Create new sales order.
2) Navigate to: Order Entry - Line Items Detail View (Sales)
3) Navigate to: Order Entry - Line Item List Applet (Sales) -> add new record
4) In a new record line navigate to the field "Product" - > Open pickapplet
5) In Pickapplet ("Pick Product") qure for the product and click ok

An error has occurred picking the current row

Once the ok button is pressed the product picklist will be empty


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