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Expired certificates can cause Gateway Security Profile error in SMC (Doc ID 2710057.1)

Last updated on MARCH 14, 2022

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

This could happen to new Siebel install or already running Siebel implementation due to expiry of any certificate used in the keystore. This is caused expiry of the certificate(s) in keystore and could lead to server busy error/ application inaccessible, while the Services are running.


Steps to replicate the error:
1. Start/running the Siebel server services
2. Login into SMC
3. Post login  "Gateway - Create Security Profile" page has no value


Below log entry is also found  \gtwy_applicationcontainer\cloudgateway.log

Changes

 Certificates expiration

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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