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New JMSReceiver Component created is Failing With Timeout And MQ Connectivity Errors ('MQRC_HOST_NOT_AVAILABLE') (Doc ID 2712693.1)

Last updated on SEPTEMBER 22, 2020

Applies to:

Siebel CRM - Version 20.1 and later
Information in this document applies to any platform.

Symptoms

On a Test / UAT environment, a custom JMS Receiver component was created but it was not working fine - as errors reported in JMS logs:

 

[SIEBEL ERROR] Thread[http-nio-8081-exec-5,5,main] [8:11:29.836 PM Wed Sep 9: ] Receive failed.
[SIEBEL ERROR] Thread[http-nio-8081-exec-5,5,main] [8:11:29.836 PM Wed Sep 9: ] Exception during Receive:
com.ibm.msg.client.jms.DetailedIllegalStateException: JMSWMQ0018: Failed to connect to queue manager 'QMCERIN1' with connection mode 'Client' and host name '[hostname].[domain](1417)'.
Check the queue manager is started and if running in client mode, check there is a listener running. Please see the linked exception for more information.
...

Caused by: com.ibm.mq.MQException: JMSCMQ0001: WebSphere MQ call failed with compcode '2' ('MQCC_FAILED') reason '2538' ('MQRC_HOST_NOT_AVAILABLE').
at com.ibm.msg.client.wmq.common.internal.Reason.createException(Reason.java:203)
... 72 more

 

The issue could be reproduced with the following steps:
1. Clone an existing JMSReceiver component;
2. Check the Siebel details and parameters setup / change them as needed;
3. Start the component and check if it able to process requests - see the errors reported in JMS logs.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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