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Siebel Remote - When using System Preference 'Password Recycle History' Messages displayed to Users can be misleading (Doc ID 2712779.1)

Last updated on SEPTEMBER 21, 2020

Applies to:

Siebel CRM - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel Remote / Replication / Anywhere - on version: 15.12 [IP2015]


On a Development / Test environment, Siebel Remote system preference - Password Recycle History appears with incorrect value in password policies prompt.

After setting in Administration - Siebel Remote > Remote System Preferences
"Password Recycle History = M"
and
"Minimum Number of Characters = N"

and extracting the user, the prompts for password policies indicate some wrong values.
----------
Please note the following password policies:
- Password string must have at least N characters.
(..)
- Your previous N passwords cannot be reused.
----------

Also the 'Password Recycle history' field cannot be set to > 5 in same Remote System Preference view - as a validation message would pop-up.


The expected behaviour should be that - the password policies prompt should look like:
----------
Please note the following password policies:
- Password string must have at least N characters.
(..)
- Your previous M passwords cannot be reused.
----------


The issue can be reproduced at will with the following steps:
1. Log in to Siebel application as SADMIN user.
2. Set / check in Administration - Siebel Remote > Remote System Preferences as below:
  Password Recycle History: 3
  Minimum Number of Characters: N (N = 7, 8, 5)
3. Run a Database Extract (DbXtract) for a specific Mobile Client user and synchronize to do the initialization (ensure that completes fine).
4. In Mobile Client application, log using User credentials and navigate to Tools > User Profile Preferences View.
5. While setting the 'Password' and 'Verify Password' fields in this view to an old (previous password), the warning message appears with value N for 'Minimum Number of Characters' and not the value set for 'Password Recycle History'.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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